Frequently Asked Questions

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 Unfortunately, we are unable to cancel an order once it has been placed. 

Once an order is placed, we are unable to make any changes to it.  Please be sure to carefully review your order before submitting it. 

Please ensure to provide accurate information when entering order information. Stylecta Lashes, LLC., will not be responsible for emails sent to an incorrect email address or orders sent to an incorrect delivery address provided by the customer. 

An order confirmation email may take up to 24 hours. If you have not received an email after 24 hours, check your junk or spam folder. If you still cannot locate your order confirmation email, please visit our "Contact Us" page here to report the issue. 

Once we receive your order, usually it takes 3-5 business days for processing. 

A “business day” is considered to be Monday through Friday, excluding United States holidays and the date a holiday is observed. 

 Holidays

• New Year's Day
• Dr. Martin Luther King,
      Jr.'s Birthday           
• Washington's
      Birthday
• Memorial Day 
• Juneteenth National
      Independence Day
•  Independence Day
•  Labor Day
•  Columbus Dan
•  Veterans Day
•  Thanksgiving Day
•  Christmas Day

Once your order has been fulfilled, we will ship your order and send you an email listing the product(s) that will be included in the shipment and tracking information.  

Delivery within the United States takes 5-10 business days. 

Delivery to Hawaii and the United States Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and Virgin Islands) takes up to 21 business days.  

If any product(s) you ordered is not listed in the email, we did not have that product in stock at the time we shipped your order. If this is the case, the email should provide which product might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. 

Check in your email junk or spam folder. Also, do a search in your emails for "Order Confirmation" from orders@stylectalashes.com.  If you still cannot locate a tracking email, please visit our "Contact Us" page here to report the issue. 

Log into your account to check the status of your order. If you do not have an account, please refer to the ‘track order’ link here.    

Should your package stop moving at any point, please be patient! it is still on its way to you. From time to time there may be delays due to weather events or unforeseen occurrences. 

Immediately contact the mail courier to locate the package. If unresolved after two days, please visit our "Contact Us" page here to report the situation and provide your order number. Please allow us 48 hours (Not including weekends and holidays) to respond. Please note, you may need to provide a photo of your order confirmation email.

Please visit our "Contact Us" page here within 48 hours of receiving your order to report the issue and provide the order number. Please allow us 48 hours (Not including weekends and holidays) to respond.  Please note, you may need to provide photos of the incorrect product and a photo of your order confirmation email.

Please visit our "Contact Us" page here within 48 hours of receiving your order to report the issue and provide the order number. Please allow us 48 hours (Not including weekends and holidays) to respond. Please note, you may need to provide photos of the incorrect product and a photo of your order confirmation email.

In the unlikely event that a product arrives damaged, please visit our "Contact Us" page here within 48 hours of receiving the order to report the damage and provide the order number. Please allow us 48 hours (Not including weekends and holidays) to respond. Please note, you may need to provide photos of the damaged product and a photo of your order confirmation email. 

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.  

Never. Stylecta Lashes is a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf. 

We conduct quality assurance and quality checks on all of our lashes to deliver the best lashes.

Our lashes that are made with real human hair are ethically sourced, and no harm to other human beings.

We offer discounts. Sign up for our email alerts to receive special offers. 

Unfortunately, we are unable to process exchanges at this time.